Last Updated: January 2026

kz99 Privacy Policy — How We Protect Your Information

Your privacy is our top priority at kz99. This page clearly explains what information we collect, how we use it, and what rights you have.

For Privacy Protection Our commitment

Kz99 follows international-standard technology and policies to protect user data.

SSL encryption protection

Every transaction and piece of personal information is protected with 256-bit SSL encryption. Hackers and third parties have no way of accessing your data.

Your Data Is Never Sold

Kz99 never sells your personal information or shares it with advertisers. Your data is used solely to improve our services.

Secure Data Storage

Your information is stored on secured servers and undergoes regular security audits. Unnecessary data is deleted after a set period.

Payment Information Confidentiality

Your bKash, Nagad, or bank details are never shared with any third party. Payment gateways operate over direct, secure connections.

Identity Verification Security

Identity documents submitted during the KYC process are stored in an encrypted vault and can only be accessed by authorized personnel when necessary.

Marketing Opt-Out

You can opt out of promotional emails or notifications at any time. No marketing messages are sent without your consent.

Content
1. Introduction 2. Data Collection 3. Data Usage 4. Data Sharing 5. Cookie Policy 6. Security Measures 7. Data Retention 8. Your Rights 9. Minors 10. Third Parties 11. Policy Changes 12. Contact

1 Introduction & Applicability

Welcome to kz99 (kz99.pro). This Privacy Policy ("Policy") applies to all members and users of the kz99 platform. By using our website or creating an account on kz99, you automatically agree to this Privacy Policy.

Kz99 believes that each member's personal data belongs to them. We respect that data and are committed to protecting it to the highest standard. This Privacy Policy is written in clear, plain language so every user in Bangladesh can easily understand it.

Please Note: This privacy policy is drafted in accordance with international data protection standards. In the event of any dispute, the English version shall be considered final.

We understand that many people have questions about data security on online gaming platforms. That is why kz99 has prioritized transparency from the start — what data we hold, why we hold it, and for how long is all explained in detail below.

2 What information we collect

Kz99 collects the following types of information to deliver its services and ensure security:

Data Type Example Reason for Collection
Identity Information Name, date of birth, NID number Account verification & KYC
Contact Information Mobile number, email Account registration & support
Financial Information BKash/Nagad number, transaction history Payment Processing
Technical Information IP address, device information, browser Security & Fraud Prevention
Gaming Information Bet history, wins/losses, session duration Service Improvement & Responsible Gaming
Cookie Information Site usage patterns, preferences Experience improvement

We only collect information that is genuinely necessary for our services. We are deliberate about not collecting data beyond what is needed.

3 How we use your information

Kz99 uses your information for the following purposes:

  • Account management: Registration, login verification, and identity confirmation.
  • Payment Processing: Processing deposits and withdrawals securely.
  • Security Assurance: Preventing fraud, money laundering, and account hacking.
  • Service Improvement: Analyzing user behavior to enhance the gaming experience.
  • Providing Support: Improving troubleshooting and customer service.
  • Legal obligations: Meeting regulatory requirements.
  • Promotions: Notifying you of relevant offers and bonuses with your consent.
  • Responsible Gaming: Detecting unusual gaming patterns to provide timely support.
Our commitment: Your information is never sold to advertisers or marketing companies. Data is always used in your interest.

4 Data Sharing Policy

Kz99 may share information only in the following limited circumstances:

  • Payment Processor: Only the minimum necessary information is shared with payment gateways such as bKash and Nagad to process your transactions.
  • Security Partners: Limited technical data may be shared with fraud detection services.
  • Legal requirements: We are legally required to provide information in response to a court order or a lawful request from a government authority.
  • Business Changes: In the event of a company merger or acquisition, data may be transferred, but the new entity will be bound by the same privacy policy.
What we never do: Selling your information, sharing it with advertising networks, or using it for marketing purposes without your consent.

5 Cookie & Tracking Policy

Kz99 uses several types of cookies to operate the website. Cookies are small text files stored in your browser.

The types of cookies we use:

Essential cookies Analytics Cookies Preference Cookies Security Cookies
  • Essential cookies: Stores login sessions, language preferences, and security tokens. The site cannot function properly without these.
  • Analytics Cookies: Data on how often pages are visited and how long users stay is used to improve the site. All information is anonymized.
  • Preference Cookies: Remembers your interface settings and game preferences so you do not have to reconfigure them on your next visit.
  • Security Cookies: Used to prevent suspicious logins and CSRF attacks.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features to stop working.

6 Security Measures

Kz99 uses industry-standard technology and practices to protect your information:

  • 256-bit SSL/TLS Encryption: All data transmitted between the website and servers is encrypted.
  • Two-Factor Authentication (2FA): An added layer of security during login.
  • Firewall & DDoS Protection: Servers are protected against cyberattacks.
  • Regular Security Audits: Third-party security experts conduct regular audits of our systems.
  • Encrypted Database: All stored data is kept in encrypted form.
  • Access control: Staff are granted access only to the data necessary for their role.
Your responsibilities: No technical safeguard is 100% foolproof. Keep your password strong, never share it with anyone, and report any suspicious activity to support immediately.

7 Data Retention Period

Kz99 does not retain your information longer than necessary. Retention periods vary depending on the type of data:

  • Account information: For the full duration the account is active + up to 5 years after closure.
  • Transaction History: A minimum of 5 years as required by legal obligations.
  • KYC documents: Up to 5 years after account closure.
  • Gaming Log: 1 to 3 years, for responsible gaming and dispute resolution purposes.
  • Cookie Information: Session cookies — deleted when the browser is closed; persistent cookies — up to 1 year.
  • Support Chat: Up to 2 years to ensure service quality.

Once the retention period expires, data is securely deleted or anonymized.

8 Your rights

Every member of the kz99 platform has the following rights regarding their personal information:

1
Right to Access

Contact us if you would like to know what information we hold about you. We will provide full details within 30 days.

2
Right to Rectification

If any of your information is incorrect, you can request a correction. With valid proof, updates are made promptly.

3
Right to Erasure

Where there is no legal obligation, you may request that certain information be deleted after your account is closed.

4
Right to Restrict Processing

In certain circumstances, you may request that the use of your data be restricted, such as during an ongoing dispute.

5
Right to Data Portability

You can request your information in a structured, machine-readable format.

6
Right to object

You can object to marketing communications or specific data processing at any time. We will respond promptly.

To exercise any of these rights, please contact our support team. We typically respond within 15 business days.

9 Minor protection

Kz99 strictly prohibits account registration by anyone under the age of 18. We do not knowingly collect or store information from minors.

  • Age verification is mandatory at the time of registration.
  • Proof of age is required as part of the KYC process.
  • Any account identified as belonging to a minor will be immediately suspended and all associated data deleted.
  • Parents can report concerns about a child's account.
For parents: If your child has accidentally created an account on kz99, please contact us immediately at [email protected]. We will take prompt action.

10 Third-Party Links & Services

The kz99 website may reference third-party game providers or services. These third parties have their own privacy policies, and kz99 is not responsible for their data protection practices.

  • Game Providers: When playing games from companies such as Pragmatic Play and Evolution Gaming, some technical data may be transmitted to their servers.
  • Payment Gateway: Transactions are processed within the secure environment of the payment processor.
  • Analytics services: anonymized usage data may be used to improve the site.

All third-party partners are contractually obligated to protect the confidentiality of your data.

11 Policy Updates

Kz99 may update this Privacy Policy when necessary. In the event of changes:

  • The "Last Updated" date at the top of this page will reflect any changes.
  • For significant changes, you will be notified via email or in-app notification.
  • Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend checking this page regularly to ensure you are always up to date.

12 Contact Us

For any questions or requests regarding the privacy policy, please contact our data protection team:

  • Email: [email protected]
  • Live Chat: 24/7 support available via the chat icon on the website.
  • Response Time: Typically within 15 business days.
Our support team Always ready to answer your questions in Bengali. Average live chat response time is under 2 minutes.
Your Privacy Rights FAQ

Never. kz99 does not sell or transfer your personal data to advertisers under any circumstances. Data is used solely for service operations, security, and legal compliance.

Yes. Once logged in to your account, you can view your profile, transaction history, and gaming records. For a more detailed report, email [email protected] — we will send you a full data report within 30 days.

When an account is closed, most information is deleted after a set period. However, transaction and KYC data must be retained for up to 5 years due to legal obligations. No other information is kept beyond that.

Yes, with your consent kz99 may send you emails about bonuses and offers. You can opt out at any time via your account settings or by clicking the "Unsubscribe" link in any email. You may also contact our support team to make this request.

Your bKash, Nagad, or bank details are protected with 256-bit SSL encryption. kz99 never stores full card numbers or PINs. Payment gateways operate over direct, secure connections and are never shared with third parties.
Play Safe, Win with Confidence

Your privacy is our top priority at kz99. Register now in a secure environment and start enjoying the best gaming experience.

Register Now Log In Responsible Gaming
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